Our Promise

At Kaizan, we are honoured to have you here as our guest for without your continued satisfaction, we would cease to exist. In recognition of this truth, we promise to do everything in our power to make your experience here the best it could be. This promise dwells at the heart of the Kaizan concept and philosophy.

We promise every day to offer you fine food made from the highest quality ingredients by some if the best chefs in the country. We would compliment this with the widest selection of premium drinks. We will do everything possible to provide you with an environment that ensures your comfort and security and enhances your experience with us in every way. We will attempt every day to offer you the best service possible in recognition of your status as our valued customer and guest.

If we fail in any way to meet any one of your expectations, please tell us, and our promise to you is to try to make this right. Conversely, if your experience is all you had hoped and more, then tell us this instead and honour us with the opportunity to serve you again.